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n 2009 the Black Book general accounting user survey investigated over 1852 contracts held by 120 of the general accounting firms and companies globally.
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI. Key findings Key finding: most important customer satisfaction KPIs
Vertical expertise, innovation, customization and reliability are the most important attributes influencing general accounting client satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the general accounting outsourcing industry among top ranked suppliers
Strong satisfaction is common in this niche services sector, occurring in 4.9% of all clients globally.
UK and US clients are among the most satisfied with general accounting services delivery with 5.2% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was expressed by 8.9% of all surveyed clients for 2009 projects, significantly higher than European and US vendors with less than 15.3% strongly dissatisfied.
Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end MSS ITO vendor produces the highest satisfaction rates
Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey. Table of Contents: INTRODUCTION 5
SUMMARY 7
Survey overview 7
Key findings 7
General accounting outsourcing – top honors overall 2009 7
General accounting outsourcing – top vendor by function 2009 7
BLACK BOOK METHODOLOGY 9
How the data sets are collected 9
Understanding the statistical confidence of Black Book data 9
Who participates in the Black Book ranking process 10
General accounting outsourcing vendor rankings and results 2009 10
TOP 20 GENERAL ACCOUNTING OUTSOURCING VENDORS 11
STOP LIGHT SCORING KEY 12
Operational excellence of general accounting outsourcing vendors 12
OVERALL KPI LEADERS 17
Top score per individual criteria 17
Outsourcing vendors with most #1 individual criteria scores 18
INDIVIDUAL KEY PERFORMANCE 19
APPENDIX 38
Orbys consulting 38
Disclaimer 38 To buy this report: 2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results More Market Research Reports Check our Company Profiles Bharat Book Bureau
Email: sandhya@bharatbook.com
Tel: +91 22 27578668
Fax: +91 22 27579131
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 1–10 scale per KPI. Key findings Key finding: most important customer satisfaction KPIs
Vertical expertise, innovation, customization and reliability are the most important attributes influencing general accounting client satisfaction with their 2009 outsourcing providers.
Key finding: vendor dissatisfaction is uncommon in the general accounting outsourcing industry among top ranked suppliers
Strong satisfaction is common in this niche services sector, occurring in 4.9% of all clients globally.
UK and US clients are among the most satisfied with general accounting services delivery with 5.2% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was expressed by 8.9% of all surveyed clients for 2009 projects, significantly higher than European and US vendors with less than 15.3% strongly dissatisfied.
Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end MSS ITO vendor produces the highest satisfaction rates
Single-vendors offering comprehensive research services to corporate clients ranked highest in the overall survey. Table of Contents: INTRODUCTION 5
SUMMARY 7
Survey overview 7
Key findings 7
General accounting outsourcing – top honors overall 2009 7
General accounting outsourcing – top vendor by function 2009 7
BLACK BOOK METHODOLOGY 9
How the data sets are collected 9
Understanding the statistical confidence of Black Book data 9
Who participates in the Black Book ranking process 10
General accounting outsourcing vendor rankings and results 2009 10
TOP 20 GENERAL ACCOUNTING OUTSOURCING VENDORS 11
STOP LIGHT SCORING KEY 12
Operational excellence of general accounting outsourcing vendors 12
OVERALL KPI LEADERS 17
Top score per individual criteria 17
Outsourcing vendors with most #1 individual criteria scores 18
INDIVIDUAL KEY PERFORMANCE 19
APPENDIX 38
Orbys consulting 38
Disclaimer 38 To buy this report: 2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results More Market Research Reports Check our Company Profiles Bharat Book Bureau
Email: sandhya@bharatbook.com
Tel: +91 22 27578668
Fax: +91 22 27579131
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